Delivery & Returns
At Íon Candle Co. we avoid plastic where possible in our packaging. We use kraft paper to fill any void space in your parcels to ensure a safe delivery of your Íon products. On occasions we may use bubble wrap or similar, using packaging received from our suppliers thus reducing single use plastics.
Once we receive your order, we aim to dispatch it within 1-2 business days. We ship all orders using An Post. Delivery times are approx 2-3 working days from dispatch, however this can be up to 5 working days during busy periods. Our delivery charges for Ireland (ROI & NI) are as follows:
Spend up to €60 - €5.95
Free delivery for orders over €60
Once your order has been dispatched you will receive tracking information via email. Carrier delays in transit can of course occur, which are outside of our control.
We have a 14-day return policy, which means you have 14 days from the time you receive your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, undamaged and in its original packaging. You’ll also need the order reference with your return.
To start a return, contact us at email@example.com. If your return is accepted, we’ll send you return details. Items sent back to us without first contacting us will not be accepted. This does not affect your statutory rights.
You can always contact us for any return question at firstname.lastname@example.org. All items should be packaged to reach us safely and we recommend you register your parcel. Note, it is your responsibility to pay the postage fees on returns which is not refundable.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item. We can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalised items). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items.