Are your products Vegan friendly?
Yes, all our wax, fragrance oils and wicks are vegan friendly. We will never use materials that are derived from animal products.
When will my order be dispatched?
We aim to dispatch your order within 2-3 days of receiving your order. You will receive an email confirmation once your order has been dispatched.
My candle has imperfections. Why is that?
Natural waxes have character as we like to say. 100% natural plant wax has some imperfections. At Íon Candle Co. we like to see these imperfections as a personality of the wax. The burn and consistency are not affected nor the quality. You may notice some cracking on the candle surface which often happens after the candle has cooled after pouring. We do our best to minimise this with a second top up pour and resetting the top of the candle. Each Íon Candle is hand poured from a small batch so wax weight can vary slightly.
Can I see the ingredients in my product?
Yes, this is noted in the product detail in the CLP notes on the website under your chosen fragrance. You will also find this information on your product once purchased.
What are our candle sizes?
We currently offer 2 sizes; Medium & Large. Our candles are hand poured into a heavy base whiskey style glass with a white gloss finish. Each medium glass candle is filled with ~165g of luxury fragrance and wax which will offer ~ 30HRS of burn time. Our large candle is filled with ~ 220g and will offer ~ 45HRS burn time. Each Íon Candle is hand poured from a small batch so wax weight can vary slightly.
How can I minimise smoking from my candle?
Our cotton and linen wicks offer excellent rigidity, as well as minimising afterglow and smoking. Ensure you trim your wick to ¼ inch before each use for the best results.
Can I reuse my glass?
Absolutely! Clean out any remaining wax and remove the wick with a gentle nudge and you’ve got a new makeup brush holder, a new planter or whatever you want; endless options to choose from in keeping with our sustainability promise.